Privacy Policy
This policy explains what personal information Reseva Technologies ("Reseva", "we") collects, why, who we share it with, and the choices you have. We do not sell personal information, and we do not use it for advertising.
1. Who we are
Reseva Technologies provides the Reseva hotel management platform: property management, booking engine, channel manager, restaurant POS, housekeeping and the Reseva Staff mobile app. Each subscribing hotel runs on its own address, for example yourhotel.reseva.net.
You can reach us at hello@reseva.net about anything in this policy.
2. Hotels and Reseva
When a hotel uses Reseva, the hotel decides what guest and staff information it records and why. For that information the hotel is responsible (the "controller"), and Reseva processes it only on the hotel's instructions, to provide the service.
Reseva is responsible for the information collected on reseva.net itself, such as enquiries from our contact forms, and for the technical data we need to run the platform and the app securely.
3. Our website
| What we collect | Why |
|---|---|
| Name, email, phone, property name and message you send through a contact, demo or free-trial form | To reply to you and set up a trial or subscription you ask for |
| IP address, browser type and pages requested (server logs) | To keep the site secure and fix problems |
| Session cookies when you sign in | To keep you signed in; they are not used for tracking |
The website loads fonts from Google Fonts and a chart library from cdnjs (Cloudflare). Your browser connects to those services to download the files, which shares your IP address with them. We do not use advertising or cross-site tracking cookies.
4. The Reseva platform
Hotels use Reseva to manage their business. Depending on how a hotel uses it, the platform may hold:
- Guest information: name, contact details, ID or passport details the hotel records at check-in, stay dates, room and rate, special requests, invoices and payments.
- Bookings made online: details a guest enters in a hotel's booking form, which go straight to that hotel.
- Restaurant and bar orders charged to a room.
- Staff accounts: name, work email, role and the activity needed for an audit trail (for example who checked a guest in).
- Door-lock records: which room key cards were issued for which stay, where the hotel uses a connected lock system.
Card payments are handled by the hotel's payment provider. Reseva does not store full card numbers.
5. Reseva Staff app
Reseva Staff is for employees of hotels that use Reseva. It connects only to your hotel's own Reseva address. There is no sign-up in the app: your hotel creates your account.
| Data | Why the app uses it |
|---|---|
| Your work email and password | To sign you in. The password is sent to your hotel's server over an encrypted connection and is not stored on the phone. |
| Sign-in tokens | To keep you signed in. They are kept in the phone's secure storage (Keychain or Android Keystore) and can be revoked by your hotel at any time. |
| Device name, platform (iOS or Android), app version, an install ID, last-seen time and IP address | So you and your hotel can see which phones are signed in, sign a lost phone out, and keep the service secure. |
| Push notification token | To alert you to new bookings, tasks and rooms ready, if you allow notifications. You can turn each alert type off in the app. |
| Photos you choose to take or attach | To report lost property or room damage. The app only opens the camera or photo library when you tap to add a photo, and uploads only the photos you pick. |
| Hotel data you view or change (bookings, rooms, tasks) | To do your job. A copy is cached on the phone so the app works with a weak connection; it is removed when you sign out. |
Fingerprint and Face ID
If you turn on fingerprint or Face ID sign-in, your phone checks your fingerprint or face itself. Reseva never receives or stores biometric data. The app only learns whether the check succeeded.
What the app does not do
- It does not collect your location, contacts, microphone audio or browsing activity.
- It contains no advertising and no third-party analytics or tracking.
7. Storage and security
All connections to Reseva, including the app, use encrypted HTTPS. Each hotel's data is kept in its own separate database. Passwords and sign-in tokens are stored only in hashed form on our servers. Access by our staff is limited to people who need it to support the service.
Our servers may be located outside your country. Where we transfer data across borders, we take steps to protect it as this policy describes and as the law requires.
8. How long we keep data
- Hotel data is kept for as long as the hotel subscribes, and deleted or returned to the hotel after the subscription ends, except where we must keep records by law.
- Enquiries from our website are kept for up to 24 months after our last contact with you.
- App sign-in records are kept while the device is signed in, and removed when the device is signed out or the account is removed.
- Server logs are kept for a limited period for security, then deleted.
9. Your rights
Depending on where you live, you may have the right to ask for a copy of your personal information, to have it corrected or deleted, to object to or limit how it is used, and to complain to your data protection authority. To use these rights, contact the hotel for hotel data, or us at hello@reseva.net. We will reply within 30 days.
10. Deleting your data
Reseva Staff app users
- Sign out in the app (Profile, then Sign out) to remove your sign-in tokens and cached hotel data from the phone. Uninstalling the app also removes them.
- To have your staff account and its data deleted, ask your hotel's manager, who can remove it in Reseva, or email hello@reseva.net from your work email with your hotel's name. We will confirm with your hotel and complete the deletion within 30 days.
- Some records, such as invoices or the audit trail of bookings you handled, may have to be kept by your hotel for legal or accounting reasons. These are kept without being linked to an active account.
Guests and website visitors
Guests should contact the hotel they stayed with. For website enquiries, email hello@reseva.net and we will delete them.
11. Children
Reseva and the Reseva Staff app are business tools and are not directed at children. Hotels may record details of children who stay with their families; that information is handled by the hotel as described above.
12. Changes to this policy
We may update this policy as Reseva changes. We will change the effective date at the top and, for significant changes, tell subscribing hotels in advance.
13. Contact us
Reseva Technologies
Email: hello@reseva.net
Website: reseva.net